Product Description
- Digital Answering system-integrated digital answering system with Auto Attendant. Voice time/day stamp. Remote message retrieval and call screening
- Four-line convenience with distinctive ring and line-in-use indicators for each line-meets demands of increasingly popular multi-line small offices
- Expandable to 16 Stations-lets small business owners add additional stations as their business grows
- Full performance speakerphone with hands free dialing and auto transfer to handset-allows user to dial out of memory or keypad without picking up the handset. Lifting handset automatically transfers call to handset
- Call Waiting/Caller ID with 99 name and number memory-display shows name and number of new incoming call even if you're on the phone with another caller. Memory holds information for the latest 99 calls
Designed for the SOHO (Small Office / Home Office) market, this phone is perfectly suited for large homes where more than 2 phone lines are used. It integrates a 4-line telephone with a corded handset, speakerphone, and an answer machine into one desktop console that can be used all by itself. Yet the spectacular thing about it is that you can add up to 16 optional cordless phone extensions (RCA H5400RE3) that can access most features and intercom from one to another. It's a great and affordable way to set up a vital communication system at your home or office. Voice Time / Day Stamp each incoming message was received Expandable Up To 16 Stations (extensions) if you choose to add optional cordless handsets (H5400RE3) Speakerphone 3-Way Conferencing IrDA Port For Synchronization With Palm-Enabled Devices Data Port for assigning a line to a computer modem or fax Line In-Use Indicators Intercom Between Phone Stations / Page all 16 Station Speed Dial Phone Memories Large 4-Line Multifunction LCD Display Adjustable Volume Control Adjustable Ringer Control Handset has port for adding an optional headset Color - Black
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They call it a FEATURE?
I'm slightly hearing impaired and because of that, was always messing up my boss's phone messages: Not getting the right name and/or phone number. So, I figured the best solution for our tiny business was to find a phone system that would let me set up a pseudo voicemailbox for my boss. Then, when a call came in, I could transfer the call directly to his mailbox.
I bought this RCA phone system exactly for that reason. Actually, I bought 2 of the corded base units and one cordless handset. So, we have the answering machine on Line 2 set up as our main answering machine and the answering machine on Line 1 is set up for my boss. The set up has worked well. Now my boss can listen to his own messages and get the correct name and phone number of the caller.
Now for the problem and the reason I gave this phone 2 stars. The other day, my boss was talking on the cordless handset on Line 2. At the same time, another call came in on Line 1. I ran to the base unit (since he had the cordless handset) and saw the Line 1 button flashing. I picked up the corded handset, pressed the Line 1 button and ... nothing. It kept ringing and I couldn't pick up the call. I finally had to run over to my boss's phone to answer the call.
I had inadvertently discovered something that isn't mentioned in the manual at all. You can't use the cordless handset and the base unit it's registered to, simultaneously. They are mutually exclusive. I called the manufacturer and the customer service rep confirmed that this was true. She said, "yes, that's a feature of this phone. You can use either the cordless handset or the base unit handset but not both at the same time." A feature? You've got to be kidding me - it's more like a problem! So, now whenever the handset is being used and a phone call comes in, we all have to remember to answer it on my boss's phone. Another solution would be to chuck the cordless and just get another corded unit without the answering machine but then we lose mobility.
I will be replacing these phones as soon as I can find another phone system that'll let me transfer calls to an answering machine. Anyone have any suggestions?